FAQ (Frequently Asked Questions):

Chip Repairs – When To Repair Your Windshield:
 Your windshield enhances the beauty of your car and is, of course, an important safety feature. Any chip or crack diminishes these properties and may even prevent your vehicle from passing a safety inspection. The main objective of a windshield repair is to reduce the visual distraction while providing a permanent bond to prevent any cracks from spreading. Chip repairs can also eliminate the cost of a complete replacement. Most rock chips can be repaired and will considerably improve the appearance of the vehicle and may not even be noticeable at all. Our specialists are professionally trained to perform quality repairs efficiently and safely. Windshield repair is often an affordable option to replacing your windshield. Many insurance plans will even waive your deductible, leaving no cost for you.

Windshield Replacement:
Automotive glass in today’s vehicles are an important part of the structure and safety of the vehicle. Your windshield maintains structural integrity while giving support to the air bag upon deployment. It helps support the roof of the car for rigidity and in case of a rollover accident. The glass can also aid in directing the energy from a crash around the passenger compartment. At Apple Auto Glass, we are equipped with the tools, techniques and experience to replace this very important part of your vehicle. Our people are trained and certified so you may feel confident in our process and in the performance and continued safety of your vehicle.

The glass, adhesive systems and installation techniques we use meet or exceed the ANSI/NGA R1.1-2007 safety standards and all relevant vehicle manufacture safety standards.

Residential Glass Service:
Glass is all around the home, such as a storm windows, furniture glass or even picture frames. Apple Auto Glass can repair or replace these as well. Contact us and we can discuss your needs and how we can help.

Why should I get my cracked windshield repaired or replaced?
Driving with a cracked windshield compromises your safety. In recent years, windshields have been playing a greater role as a safety factor for the structural integrity of cars and trucks since they must pass a variety of rollover tests. The windshield glass, adhesives and design are often engineered to perform within the structural safety of the vehicle.

What kind of glue is used to install windshields?
The glue, or urethane as it is called, is a very important safety feature for your windshield. The urethane must be strong enough to keep you inside the car in the event of an accident without a seatbelt. Many of the urethanes used for windshields in recent years have a pressure rating of 500 PSI or more. Many years ago, the urethane used for this process was made from butyl, which has a pressure rating of 50 PSI, at best.

How long should I let the glue of my newly installed windshield dry?
The dry-time or cure-time of urethane can take anywhere from 2 to 48 hours before it’s safe for you to drive the automobile. This largely depends on the product, temperature, and humidity. Be sure to ask your glass installer how long you should wait before driving your automobile.

What causes long cracks to develop on my windshield?
Glass is very susceptible to quick changes in temperature. A small crack or a bruise caused by a pebble on your windshield will grow, particularly if you live in an area with extreme temperatures. On a hot day, as you drive with your air conditioner on, the windshield temperature is probably around 70°. When you leave your car in a parking lot, the windshield may increase to around 200° in less than an hour. Someone else may live in a snowy area where temperatures fall well below freezing at night. When they drive their car to work in the morning, the defroster and heater will cause the temperature of the windshield to jump to nearly 100° in the matter of minutes.

Is it bad to break the factory-original seal of the windshield?
Glass installers must properly cut the damaged factory windshield out of the car. Additionally, the new seal of a properly installed windshield is just as good as the one done at the factory. It is important to use OEM-approved urethane and primers, and must be free of debris and solvents.

What makes a windshield so special?
Windshields are made with two pieces of float glass with a plastic laminate sheet sandwiched between them. Windshields are made in such a way for safety. Windshields that hold an ASA-1 rating can and must withstand certain impact ratings. So, if a pebble were to hit your windshield, even at high speeds, it won’t penetrate through the glass. That’s not to say that the glass is not damaged, but the sheet of plastic laminate is protecting the inside piece of float glass from becoming damaged. So, all you’re left with is an unsightly, and possibly dangerous, crack on the outside piece of glass.

Is the other glass on my car or truck the same as my windshield?
No. Since the 1950s, door glass and glass in your back window has been made as a tempered plate. It’s simply one piece of glass that has been sent into an atmospheric oven, heating and quenching the glass to harden it. This type of glass can have a pressure rating more than 100 PSI (pounds per square inch). This process makes this type of glass break in a much different way. Rather than holding together like a windshield would, this type of glass will break into hundreds of small glass beads. In fact, a well-tempered glass will not cut you when it breaks. On the other hand, glass that does not go through a good tempering process will break in shards and will likely cut you.

What’s the point in tempering door and back window glass?
Because of the way tempered glass breaks, it’s easy for emergency crews to gain access to a passenger involved in an accident when it may be impossible to open doors. The glass also breaks away in a matter as not to leave sharp edges to possibly cause more injury.